Terms & Conditions

1. Acceptance of Terms

Welcome to Prakriti Gold.

By accessing or using prakritigold.com, placing an order, purchasing our products, or contacting us regarding our products and services, you agree to these Terms & Conditions and the other policies published on our website, including our Privacy Policy, Refund & Cancellation Policy, and Shipping Policy.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

2. About Prakriti Gold

Prakriti Gold is a natural foods and wellness brand offering products through its website and other applicable sales channels.

We aim to provide customers with accurate product information and a straightforward shopping experience.

3. Eligibility and Lawful Use

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with the website, its security, or its operation.
• If you place an order on behalf of another person, you have the authority to do so.

4. Products and Product Information

We make reasonable efforts to keep product descriptions, photographs, ingredients, quantities, prices, and other product information accurate and current.

However:

• Product colours and appearance may vary slightly because of lighting, photography, packaging, and screen settings.
• Natural food products may vary between batches in colour, texture, aroma, taste, consistency, or appearance.
• Packaging, labels, or product presentation may change when necessary.
• Product availability is subject to stock.

If a significant error in product information or pricing is identified after an order is placed, we may contact you before processing the order or provide an appropriate resolution under our applicable policies.

5. Product Use and Customer Responsibility

Customers are responsible for reading product labels, ingredients, usage instructions, storage instructions, expiry or best-before information, and applicable warnings before using a product.

Products should be used only for their intended purpose and stored according to the instructions provided on the packaging.

If you have a food allergy, intolerance, dietary restriction, or other concern about a product, review the product information carefully and contact us before placing an order.

Information provided on our website, including product descriptions and blog content, is for general informational purposes and should not be considered medical advice.

Prakriti Gold products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated and legally permitted.

6. FSSAI Compliance

Prakriti Gold is committed to complying with applicable food safety and regulatory requirements in India, including the Food Safety and Standards Act, 2006 and applicable regulations and requirements issued by the Food Safety and Standards Authority of India (FSSAI).

Where required by applicable law, product packaging and labels may contain relevant FSSAI information, licence or registration details, ingredients, nutritional information, net quantity, batch or lot details, date markings, storage instructions, and other legally required declarations.

Customers should refer to the product packaging and label for the most current product-specific information.

If you have questions regarding the ingredients, labelling, food safety information, or regulatory details of a particular product, please contact Prakriti Gold using the contact details provided on this website.

7. Pricing and Taxes

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change because of changes in product costs, packaging, taxes, promotions, or other business factors.

The applicable product price will generally be the price displayed at the time of purchase, subject to obvious pricing, technical, or other errors.

Applicable taxes, shipping charges, and other additional charges, where applicable, will be displayed or communicated before order completion.

8. Offers and Discounts

Prakriti Gold may offer promotional codes, discounts, special offers, or other promotional benefits from time to time.

Unless otherwise stated:

• Promotional offers may have specific eligibility and usage conditions.
• Promotional codes may have limited validity.
• Promotional offers cannot be combined unless expressly permitted.
• Offers may be modified or withdrawn where reasonably necessary.
• Promotional benefits cannot be exchanged for cash.

The terms displayed with an individual promotion will apply to that promotion.

9. Orders and Payment

When you place an order through our website, you are requesting to purchase the selected products.

An order will be processed after the required order information has been submitted and, where applicable, payment has been successfully received and the order has been accepted or confirmed by Prakriti Gold.

We may decline or cancel an order in reasonable circumstances, including:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity
• Duplicate or unusual orders
• Delivery restrictions
• Technical errors
• Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be handled according to our Refund & Cancellation Policy.

Payments may be processed through third-party payment service providers and may be subject to their respective terms and policies.

Prakriti Gold does not intentionally store complete card credentials, such as CVV numbers, on its own systems.

10. Order Cancellation

Customers may request cancellation before dispatch, subject to our Refund & Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

For cancellation requests, please contact us as soon as possible:

Cancellation requests will be considered based on the status of the order and the applicable policy.

11. Shipping and Delivery

Orders will be delivered to the shipping address provided by the customer.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Estimated delivery times may vary depending on factors such as:

• Delivery location
• Courier or logistics partner
• Weather conditions
• Public holidays
• Transportation disruptions
• High order volumes
• Unforeseen circumstances

Prakriti Gold is not responsible for delays caused by circumstances beyond our reasonable control.

If an order cannot be delivered because of an incorrect address, the customer’s unavailability, or another circumstance attributable to the customer, additional delivery charges may apply where applicable.

12. Delivery Inspection and Complaints

Customers are encouraged to inspect their packages when delivered.

If a package appears damaged, tampered with, leaking, or otherwise compromised, please document the condition with photographs or video and contact us as soon as possible.

For product or order-related complaints, customers should provide relevant order details and supporting photographs or other information where applicable.

We will review reported issues and determine the appropriate resolution in accordance with our applicable policies.

13. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are governed by our Refund & Cancellation Policy.

Depending on the product and circumstances, eligible issues may include:

• Wrong product received
• Damaged product received
• Missing product
• Defective or compromised product
• Other eligible order-related issues

Certain food products may not be eligible for return because of their nature, food-safety requirements, hygiene considerations, or applicable law.

Customers should review the Refund & Cancellation Policy before placing an order.

14. Storage and Natural Product Variations

Some Prakriti Gold products contain natural or agricultural ingredients and may naturally vary between batches.

Variations may occur in:

• Colour
• Texture
• Aroma
• Taste
• Consistency
• Appearance

Such variations do not necessarily indicate that a product is defective.

Customers must follow the storage and handling instructions provided on the product packaging or product page. Exposure to unsuitable temperatures, sunlight, moisture, humidity, or improper handling may affect product quality and shelf life.

Prakriti Gold is not responsible for deterioration resulting from improper storage or handling after delivery.

15. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorised access to our website, servers, or systems.
• Introduce viruses, malware, or other harmful code.
• Copy, reproduce, modify, or distribute website content without permission.
• Use automated systems to scrape or collect website information without written permission.
• Interfere with the website’s normal operation or security.
• Submit false, misleading, fraudulent, or abusive information.

We may restrict or terminate access where reasonably necessary to protect our website, business, systems, or customers.

16. Intellectual Property

Unless otherwise stated, content available on prakritigold.com, including the Prakriti Gold name, logos, product photographs, graphics, website design, product descriptions, written content, blogs, videos, images, and other original materials, belongs to Prakriti Gold or is used with appropriate permission.

You may not reproduce, modify, publish, distribute, sell, or commercially use such content without prior written permission, except where permitted by applicable law.

17. Customer Reviews and User Content

If you submit a review, testimonial, photograph, comment, or other content to Prakriti Gold, you confirm that the content is your own and does not knowingly violate another person’s rights.

By submitting content, you grant Prakriti Gold permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We may remove content that is unlawful, misleading, abusive, offensive, fraudulent, or unrelated to our products or services.

18. Third-Party Services and Links

Our website may use or link to third-party services, such as payment providers, delivery partners, analytics services, social media platforms, and external websites.

These third parties operate under their own terms and privacy policies.

Prakriti Gold is not responsible for the availability, content, security, or privacy practices of third-party websites or services.

19. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website. However, temporary interruptions may occur because of:

• Maintenance
• Technical problems
• Server issues
• Internet or network disruptions
• Security incidents
• Updates
• Circumstances beyond our reasonable control

We do not guarantee that the website will always be available, uninterrupted, or completely error-free.

20. Limitation of Liability

To the extent permitted by applicable law, Prakriti Gold will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our responsibility for a specific order will generally be limited to the applicable value of the affected product or order, subject to applicable consumer protection laws.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

Prakriti Gold will not be responsible for delays or failure to perform its obligations where such circumstances result from events beyond our reasonable control.

These may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• Strikes
• Government restrictions or orders
• Transportation disruptions
• Internet or infrastructure failures
• War or civil disturbance
• Other unforeseen events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood the Privacy Policy.

23. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from or relating to these Terms & Conditions, our website, or an order will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts.

Nothing in these Terms & Conditions limits consumer rights or remedies available under applicable law.

24. Changes to These Terms & Conditions

Prakriti Gold may update or modify these Terms & Conditions from time to time.

Any revised version will be published on this page with an updated effective date.

Customers are encouraged to review this page periodically. Continued use of the website or placement of orders after changes are published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

25. Contact Us

For questions regarding these Terms & Conditions, orders, products, or related concerns, please contact: