Refund & Cancellation Policy

1. Introduction

At Prakriti Gold, we aim to provide quality natural food products and a smooth shopping experience.

Because our products are food items and may be subject to food-safety and hygiene requirements, returns, cancellations, refunds, and replacements are handled according to the terms of this policy.

Please review this policy before placing an order on prakritigold.com.

2. Order Cancellation

Cancellation Before Dispatch

Customers may request cancellation of an order before it is dispatched.

To request a cancellation, contact us as soon as possible using the contact details provided in this policy.

If the order has not been dispatched and the cancellation is approved, the eligible amount will be refunded through the original payment method, subject to any applicable charges communicated at the time of cancellation.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you receive the order and believe there is an issue with the product or shipment, you may contact us according to the return, replacement, or refund provisions of this policy.

3. When a Refund May Apply

A refund may be considered in circumstances including:

• An eligible order is cancelled before dispatch.
• The wrong product is delivered.
• A product is received damaged, leaking, or otherwise compromised.
• A product is missing from the delivered order.
• A product has a verified quality or manufacturing issue.
• A duplicate payment has been received for the same order.
• Prakriti Gold is unable to fulfil a confirmed order after payment has been received.

All refund requests are subject to verification and the applicable conditions of this policy.

4. Situations Where a Refund May Not Apply

A refund or replacement may not be available for:

• A change of mind after an order has been dispatched.
• Incorrect delivery information provided by the customer.
• Failure to receive a shipment because the customer was unavailable or could not be contacted.
• Product deterioration caused by improper storage or handling after delivery.
• Natural variations in colour, texture, aroma, taste, consistency, or appearance of natural food products.
• Natural crystallisation of honey, where applicable.
• Products that have been opened, used, or consumed, except where required by applicable law or where a product defect is established.
• Claims that are not reported within the applicable reporting period.
• Damage caused after successful delivery due to misuse, improper handling, or storage.

Natural variations in food products do not necessarily indicate a defect.

5. Damaged, Incorrect, or Missing Products

Customers should inspect their order as soon as reasonably possible after delivery.

If you receive:

• A damaged or leaking product
• The wrong product
• A missing product
• A package that appears tampered with or compromised

Please contact Prakriti Gold as soon as possible.

For damaged or compromised deliveries, customers are encouraged to provide clear photographs or video of the outer packaging and product so that we can assess the issue.

Where appropriate, we may request additional information, photographs, or other evidence before approving a refund or replacement.

6. Return Policy

Because Prakriti Gold sells food products, returns are subject to food-safety, hygiene, and applicable legal requirements.

A return may be accepted where the product is eligible for return and the issue has been verified by Prakriti Gold.

Return Conditions

• Customers should contact us before sending any product back.
• Products should not be returned without prior approval from Prakriti Gold.
• Where a return is approved, we will provide instructions for returning the product.
• Products should preferably be returned in their original packaging.
• Opened or partially used food products may generally not be accepted for return unless the return relates to a verified product issue or is otherwise required by applicable law.
• Only the affected product or quantity may need to be returned where the issue is limited to part of an order.

We reserve the right to review each return request based on the nature of the product and the circumstances of the claim.

7. Replacement Policy

Where an incorrect, damaged, defective, or otherwise eligible product has been confirmed, Prakriti Gold may offer a replacement as an alternative to a refund.

Where a replacement is approved:

• The replacement will generally be for the same product and quantity.
• Prakriti Gold will communicate the expected replacement timeline.
• Where the issue is attributable to Prakriti Gold, applicable replacement shipping costs will be borne by Prakriti Gold.
• If the same product is unavailable, we may offer an alternative resolution, including a refund or other appropriate arrangement.

8. Refund Process

If a refund is approved, we will process it using the original payment method wherever reasonably possible.

Depending on the payment method and payment service provider, the time taken for the refund to appear in the customer’s account may vary.

We will communicate the refund status where applicable and provide relevant information if additional action is required from the customer.

Prakriti Gold does not generally issue refunds in cash for online orders.

9. Refund Timeline

Once a refund has been approved, we will generally initiate the refund within 7 working days.

The actual time for the amount to reflect in the customer’s bank account, card, UPI account, or other payment method may depend on the relevant bank or payment service provider.

In case of a payment-related issue, customers may be asked to provide the transaction or order details necessary to verify the payment.

10. Quality-Related Complaints

If you believe that a Prakriti Gold product has a quality issue, please contact us as soon as possible with:

• Order number
• Product name
• Date of delivery
• Description of the issue
• Photographs or video of the product and packaging, where applicable
• Batch or lot details printed on the product packaging, where applicable

We may request additional information or a product sample where reasonably necessary to investigate the complaint.

For certain food-quality concerns, Prakriti Gold may arrange or request appropriate testing or verification before determining the resolution.

The resolution may include a replacement, refund, credit, or another appropriate remedy depending on the nature of the issue and applicable law.

11. Shipping Damage

If your package arrives visibly damaged, leaking, or tampered with, please document the condition before disposing of the packaging and contact us as soon as possible.

Photographs or video of the package, shipping label, outer packaging, and affected product may help us investigate the issue with our delivery partner.

Where the damage is attributable to Prakriti Gold or its delivery arrangements, we will determine an appropriate resolution in accordance with this policy and applicable law.

12. Non-Delivery and Failed Delivery

If an order cannot be delivered because of an incorrect or incomplete address, an unreachable phone number, customer unavailability, or another circumstance attributable to the customer, additional shipping charges may apply if the order needs to be re-shipped.

If an order is returned to Prakriti Gold after an unsuccessful delivery attempt, customers should contact us to discuss the available options.

Any refund in such circumstances will be considered after applicable delivery or return costs, where applicable.

13. Force Majeure

Prakriti Gold will not be responsible for delays or inability to fulfil an order caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Government restrictions or orders
• Transportation disruptions
• Strikes
• Internet or infrastructure failures
• Public health emergencies
• Other unforeseen circumstances beyond our reasonable control

Where such circumstances affect an order, we will make reasonable efforts to communicate with the customer and provide an appropriate resolution in accordance with applicable law.

14. Contact Us

For cancellation, refund, return, replacement, or product-related complaints, please contact:

When contacting us about an order, please include your order number and registered contact details so that we can locate the order and assist you efficiently.

15. Policy Updates

Prakriti Gold may update this Refund & Cancellation Policy from time to time.

Any revised version will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically. Changes will apply to orders placed after the revised policy becomes effective, subject to applicable law.