Shipping Policy

1. Shipping Locations

• We currently ship orders across India.
• Shipping availability may vary depending on the delivery location and serviceability of the address provided at checkout.

2. Order Processing Time

• Orders are generally processed after successful order confirmation and payment verification.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Processing time may vary during sales, promotional periods, holidays, or due to circumstances beyond our reasonable control.

3. Estimated Delivery Time

• Delivery times may vary depending on the customer’s location, product availability, shipping service, weather conditions, and other external factors.
• The estimated delivery timeline, where applicable, will be communicated during the order or shipping confirmation process.
• Please note that delivery estimates are indicative and may be affected by circumstances such as transportation delays, service disruptions, natural events, or other unforeseen situations.

4. Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
• Prakriti Gold may offer free or promotional shipping on selected orders from time to time. Any applicable shipping offer or minimum order value will be communicated on the website or at checkout.

5. Order Tracking

• Once your order has been dispatched, tracking information may be provided through the contact details submitted with your order.
• You can use the tracking information provided to check the status of your shipment, where tracking is available.
• If you have not received tracking information within the expected timeframe, please contact us for assistance.

6. Cash on Delivery (COD)

• Cash on Delivery may be available for selected products, locations, and orders, subject to availability.
• Where COD is available, the applicable option will be displayed during checkout.
• Prakriti Gold may restrict or discontinue COD availability for certain locations or orders without prior notice.

7. Delayed, Lost, or Undelivered Orders

• If your order does not arrive within the expected delivery period, please contact us with your order details so that we can assist you.
• If a shipment is confirmed as lost or undelivered by the shipping service, Prakriti Gold will review the matter and provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances of the order and our applicable policies.
• Delivery delays caused by circumstances outside our control may not qualify for compensation.

8. Delivery Issues and Damaged Packages

Please make sure that your shipping address, phone number, and other delivery information are correct when placing your order.

If your package arrives damaged, opened, leaking, or with visible signs of tampering, please contact us as soon as possible and provide photographs or other relevant details of the package and product.

Where appropriate, Prakriti Gold may arrange a replacement, refund, or other suitable resolution after reviewing the issue.

Prakriti Gold is not responsible for:

• Orders delivered to an incorrect address due to incorrect information provided by the customer.
• Delays caused by the customer being unavailable to receive the shipment.
• Unclaimed or refused shipments.
• Delays caused by events or circumstances outside our reasonable control.

9. Address Changes

• If you need to change your shipping address after placing an order, please contact us as soon as possible.
• We will try to accommodate address-change requests before the order is dispatched. Once an order has been shipped, we may not be able to change the delivery address.
• Additional shipping charges may apply where a change in address results in additional delivery costs.

10. Questions or Shipping Assistance

If you have any questions about your order, shipping status, or delivery, please contact us at:

Email: info@prakritigold.com

Phone: +91 96449 336XX (Update with complete 10-digit number)

Address: Arjun Nagla, Post Central Jail, Farrukhabad, Uttar Pradesh 209602, India

11. Grievance Officer

For shipping-related complaints or grievances, you may contact:

Grievance Officer

Prakriti Gold

Arjun Nagla, Post Central Jail, Farrukhabad, Uttar Pradesh 209602, India

Email: info@prakritigold.com

We will review and address customer complaints in accordance with our applicable policies and requirements.